1. Order Cancellation
Standard commercial orders can be modified or cancelled within 24 hours of confirmation before freight dispatch. Custom branded equipment or tailored manufacturing orders cannot be cancelled once production has commenced.
2. Damaged or Defective Items in Transit
We ensure all heavy equipment, barbells, plates, and attachments are securely crated and palletized. In the unlikely event of physical damage during freight transit:
- Please inspect the shipment upon delivery and note any damage on the delivery receipt (Proof of Delivery).
- Notify our support team within 48 hours with photographic evidence at hello@prorigix.com.
- We will arrange immediate replacement parts or dispatch a replacement unit at no extra charge.
3. 7-Day Replacement Guarantee
If any commercial equipment exhibits manufacturing defects or fails calibrated weight tolerance standards upon unboxing, Prorigix will replace the defective part or product within 7 business days of verification.
4. Refund Process
Approved refunds are credited to the original payment method or business bank account within 5–7 business days following inspection and processing.
5. Need Assistance?
Our operations team is available Monday to Saturday, 9am–6pm IST. Call +91 97762 01256 or email hello@prorigix.com.